Payment by Paypal or bank transfer only please. If you have a difficulty with paying by Paypal then please get in touch to discuss an alternative option.
Shipping & Shop Policies
I will ship all items by Royal Mail UK, and I dispatch within 3 - 5 working days for items that are ready to ship.
I get my shipping costs from the Royal Mail website. However, if you think that my shipping cost to your destination is wrong, then just drop me a line, and I can check at the post office and change it accordingly on your order.
Shipping times will vary depending on where you are in the world.
- Deliveries within the UK take on average 3 working days (as per Royal Mail usual delivery schedule).
- Deliveries to Europe take on average 5-15 working days (as per Royal Mail usual delivery schedule).
- Deliveries to the USA take on average 7-20 working days (as per Royal Mail usual delivery schedule).
The vast majority of items will arrive well within this time frame but occasionally they can take longer (up to 5 weeks) especially if they are held up in customs or during busy holiday seasons.
I can add a full world tracking service to any order for $9 USD (please message me if you would like this service added).
All International orders require customs forms to be completed and these will be filled out truthfully. Any duty imposed by the country of destination is out of my control and your responsibility to cover.
If you would prefer your item to be sent by courier, please let me know before you send payment and I will find out the extra cost to add to your order total.
All my items are sent with proof of postage, but there is an option for 2nd class recorded delivery which needs to be signed for on delivery if you would like added security for your delivery.
I really hope that you won't find it necessary to get in touch about a refund, however if for any reason you receive an item and it is damaged then please send me a photo of it and we can discuss a replacement or refund.
If you are not completely satisfied with your Jewellsy purchase, then I will refund or exchange it as long as it is returned to me in a resaleable condition and in its original packaging within 7 days of you receiving it.
Just get in touch and we'll work out the best way to fix any problems!